Privacy Policy

1. Who we are

Foster Performance Therapy is a sole trader sports massage therapy business based in Essex, UK, operated by Lewis Foster. You can contact us at [email protected].

2. What information we collect

We may collect the following personal information:

• Your name and email address when you submit an enquiry via our contact form
• Your name, contact details, and health information when you book an appointment through our booking system (Writeupp / SelectAndBook)
• Any information you voluntarily provide in messages or correspondence with us

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Manage your appointments and maintain treatment records as required by professional practice standards
• Comply with our legal and regulatory obligations
• Contact you about your appointments or follow-up care

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to provide the therapy services you have booked
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — to maintain treatment records as required by our professional insurance and regulatory standards
• Consent — where you have explicitly agreed to us contacting you

5. Health information

As a sports massage therapist, we collect and process health-related information (special category data under UK GDPR) to provide safe and effective treatment. This information is collected with your explicit consent and is used solely for the purpose of delivering your treatment and maintaining accurate clinical records. It is stored securely and never shared without your consent except where required by law.

6. How long we keep your data

We retain client treatment records for a minimum of 7 years from the date of last treatment, in line with professional practice guidelines and insurance requirements. Enquiry data is retained for up to 12 months. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

7. Third-party services

We use the following third-party services which may process your data on our behalf:

• SelectAndBook / Writeupp — our online booking and practice management system
• GoDaddy Airo — our website and contact form platform

Each of these providers has their own privacy policy and data processing agreements in place.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses essential cookies required for the site to function. We do not currently use analytics or marketing cookies. If this changes, we will update this policy and obtain your consent where required.

10. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.